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Return/Refund Policies

Refund Policy

If you are not satisfied with our service, please call our office at 540-656-2770.  Our intent is to provide a service of exceptional value. We apologize if we’ve failed to do so in your situation. If we are unable to correct the situation to your satisfaction, we will refund 100% of the remaining unused fare payment; pro-rated from the date you contact our office to terminate the service.

Returned Check Policy

There is a $25.00 fee for a returned check. After 3 returned checks for non-payment, cash or money order will be required for all future payments.

Late Fee

Although all payments are due on the 1st of each month, we will not charge a late fee unless the payment is received after the 5th of the month.  If you wish to pay in person, our address is 4945 Commerce Dr, Fredericksburg VA, 22408. Please remember to put your van Route Number on your payment. DO NOT mail payments to this address because there is no mailbox and it will be returned to you.

Address to Mail Payments

Commuter Express Inc.
P.O. Box 5429
Fredericksburg, VA 22403