Frequently asked questions

Vanpooling can save you 60–100% versus driving your own car, and adds perks like HOV-lane access, a less stressful commute, and productive time on the road. Eligible federal employees can use the transit benefit (up to $340/month in 2026 under IRS Code §132(f)) — which often covers the entire fare, so many riders pay nothing.

Your monthly fare covers a modern van, all repairs and maintenance, cleaning, and fuel. When a van is in for service, we pick it up and provide a backup so your group keeps rolling.

No. You simply lease your seat on a monthly basis at a fixed price that doesn't fluctuate when ridership changes.

It's month-to-month. If you cancel, you're refunded the unused, pro-rated portion from your contact date or stop date, whichever is later.

You can mail a check to our Fredericksburg address, use a federal transit benefit program (Smart Benefits Direct Deposit or TRANServe), or pay by credit card online.

Groups meet at a convenient central location — a commuter lot, store, or church — where riders park their personal vehicles for the day.

Volunteer members of the vanpool drive. Each route has multiple drivers so there's always coverage.

We handle all repairs, cleaning, and preventive maintenance, and provide a backup van during service appointments.

A 24/7 emergency line is available for any mechanical issue on the road.

Every van carries comprehensive insurance including liability and collision coverage, and our team responds to emergencies.

Drivers use a company fuel card and rotate fueling duties every three to four days — it's all included in your fare.

No. Vans are strictly for commuting to and from work. Insurance covers authorized vanpool operation only, and unauthorized use voids coverage.

The Guaranteed Ride Home program gives you four free emergency rides a year for emergencies or mandatory overtime. Just register when you join.

Call our office to join an existing vanpool or to schedule a free trial ride.

Gather a group with a similar commute (we need 4–12 additional riders to launch) and we'll typically have a new route running within about 10 days.